Hi Stephanie and the Down Below Team.
I am writing to thank from the bottom of my heart for the way you looked after me and my friends.
You were recommended by a dive school in Sydney (Aust) and they did not exaggerate.
Having been a charter boat operator, a PADI diver since 1982, and taken many dive groups I know when I see a good, well run operation. From the bookings arranged by Stephanie, which was very easy, professional and when she came to the marina that was the personal touch.
Then the boat and all the equipment were beautifully maintained, and the operation procedures spot on. The skippers were good at their job and always helpful.
Having 2 novices doing intro to SCUBA, a novice at Snorkelling with my wife and me, and an open water diver looking for the full diving experience, I was concerned that everyone would have a safe, and good day.
My concern was unfounded, at the lunch break all were raving about the professional conduct, feeling safe and being looked after, and the beauty of the sites. The food was great and mostly Gluten free which is essential for me, and the base staff and location were great and exquisite.
Our guide Tim (Tam) and his offsider were just the best and made Pauline (novice snorkeler) feel she was “the most important person in the world”. The team that took the Intro group did the same with Peta and Jennifer, and although Peta had equalisation problems, the staff made them feel it was no bother to look after him. Shane diving “open water” is still raving about the great dives and service. So right to being delivered back to our Hotel, Down Below Diving gave us all, one of the best days of our lives and I would not hesitate to recommend you Guys to anyone for any of your services.
Thank you so much for your great business and operations.
You are to be congratulated, it is so rare to find such a well run business anywhere in the world.
Andy Baker
Chairman
Innovation Engineering
